Robotic Process Automation
RPA + AI provide next generation tools to create robots(Attended, unattended, Hybrid) for automating any business processes.
- Offering an dynamic digital workforce that enables robots to effectively collaborate Streamlined processes
- Improve productivity and reduces AHT by triggering automated processes from system events
- Automate time-consuming and redundant manual data entry/tasks and navigation between systems so that agents are more productive and proficient.
- Build Error-free automated process with better information accuracy
- Scalable, Reduced training time, Improved compliance, cost savings, Increased speed and productivity.
- Accurate verification : Text Dependent, Text-Independent , Speaker Separation , Multi-Mode Support, Utterance Verification
- User experience : just speak to naturally and intuitively authenticate across all channels
- Anti-Fraud Measures : Replay Detection + Synthetic Voice Detection, utilises blacklists across channels
- Cost Efficient requires no specialised collection device or hardwares, scalable, secure,
- Dynamic two dimensional (who you are + what you say) and modality that can be utilised across all channels
AI Bots & Virtual Assistant
- Radiance specialises various type of AI bots—from a Q & A bot to own branded virtual assistant
- Enterprise-grade bots help to enrich the customer experience while maintaining control of data.
- Contextually aware bots can naturally interact with users by easily integrating Cognitive Services and can deliver personalized conversation
- The Virtual Assistant Solution Accelerator architecture is flexible and can be integrated with backend systems.
- Virtual Assistant can be integrated with devices and ecosystem to enable a truly intelligent experience.
AI Apps & Cognitive Service
- AI Apps with Cognitive Services bring AI within reach of machine-learning expertise.
- Cognitive API calls enable the apps the ability to see, hear, speak, search, understand, and accelerate decision-making into apps.
- Apply AI to more scenarios with the most comprehensive portfolio of domain-specific AI capabilities on the market
- Apply AI services to achieve human parity in computer vision, speech, and language Decision, Language, Speech, vision, web search
- Solutions leveraging on Azure Cognitive Services and can be embedded on any Bot Framework channel such as Web Chat, Facebook Messenger, or Microsoft Teams.
Radiance Communications Pte Ltd
1 Serangoon North Ave 5,
#04-01 Singapore 554915
Radiance Converged Communications Sdn. Bhd.
Lot No. 8F-02, 8th Floor,
Tower 1 @ Puchong Financial Corporate Centre (PFCC),
Jalan Puteri 1/2, Bandar Puteri Puchong, 47100 Puchong,
Selangor Darul Ehsan