Avaya

Radiance is proud to be Avaya’s Edge Diamond Partner in the region

Unified Communication

Contact Centers

Data & Networking

Virtualization

Small & Midsize Business

Unified Communications

With Avaya Unified Communications, your people can now collaborate from any workspace that improves efficiency, collaboration, customer service and ultimately build competitive advantage.

 

Our unified communications solutions from Avaya unify voice,video, data, conferencing, messaging and mobile application, enabling users to communicate and collaborate in real time, in the mode best suited to each interaction. This facilitates better interactions and makes organisations more productive and responsive.

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Contact Centers

Avaya Contact Centers delivers unified, efficient, and highly personalised customer contact experiences that build brands and enhance customers’ loyalty.

Omnichannel Assisted Experience

Omnichannel Assisted Experience delivers and manages inbound and outbound customer interactions across voice, email, IM, text, web chat, fax and social media. It ensures measurable and prompt responses to customer inquiries regardless of communication channel.

Omnichannel Automated Experience

Omnichannel Automated Experience offers customer a secure and productive self-service options across web, mobile, voice and other preferred channels. It integrates self-service with call routing and back office applications to deliver an optimised customer experience.

Actionable Insights

Our complete reporting and analytics portfolio offers insight across enterprise resources, customers, and media. Explore tools for call recording, speech analytics, quality management, workforce management, and training.

Network & Connectivity

Avaya Networking offers an assorted portfolio of products that enable enterprises to build dependable networks that brings significant return on investment. It addresses the specific needs of today’s enterprise networks with three key requirements: resiliency, efficiency, and scalability.

Avaya Networking Products comprise of:

  • Ethernet Switches
  • Avaya Virtual Enterprise Network Architecture
  • Branch Routers
  • Wireless Networks
  • Access Control
  • Network Management

Virtualization

Business collaboration is making employees more efficient and effective. Virtualization is driving down operating costs. Combine these major trends by virtualizing your Unified Communications and Collaboration applications.

When virtualized, these applications launch faster, and they make the network simpler, open, more flexible—yet reliable and secure. Avaya Aura applications—the ones that deliver voice, video, data, and mobile collaboration tools—are now supported on VMware as virtual appliances.

Small and Midsize Business

Avaya small and midsize business solution is easy-to-use and helps to improve collaboration and enable your employees to efficiently interact with each other, your customers and suppliers. It suits the size and goals of organisations with anywhere from five to 3,000 users at a single site or up to 150 locations.
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Terms and Conditions

Radiance Communications Pte Ltd

1 Serangoon North Ave 5,
#04-01 Singapore 554915

+65 6395 2080

(For Marketing Enquiries)

Radiance Converged Communications Sdn. Bhd.

Lot No. 8F-02, 8th Floor,

Tower 1 @ Puchong Financial Corporate Centre (PFCC),

Jalan Puteri 1/2, Bandar Puteri Puchong, 47100 Puchong,

Selangor Darul Ehsan