Customer Engagement

Explore with Radiance on your Customer Engagement Strategy

Customers Engagement Analytics

Radiance provide platforms to support customer engagement analytics such as:

  • Business Intelligence Reports
  • Web reporting & Analytics
  • Predictive and performance analysis through real time and historical data collection
  • Text / Sentiment Analytics
  • speech Analytics

Recording and Compliance

  • Help enterprises to capture and preserve customer exchanges and employee interactions in accordance with required by law or industry agreement.
  • A solution to avoid compliance violations and to mitigate legal risks and avoid financial exposure.
  • At Radiance, we partner with industry leaders to bring solution that complies with a multitude of regulations
  • Radiance Customised voice recording monitoring system provides additional alert mechanisam for any missed recording.
Radiance Communications Pte Ltd

1 Serangoon North Ave 5,
#04-01 Singapore 554915

+65 6395 2080

(For Marketing Enquiries)

Radiance Converged Communications Sdn. Bhd.

Lot No. 8F-02, 8th Floor,

Tower 1 @ Puchong Financial Corporate Centre (PFCC),

Jalan Puteri 1/2, Bandar Puteri Puchong, 47100 Puchong,

Selangor Darul Ehsan