Customers Engagement Analytics
Radiance provide platforms to support customer engagement analytics such as:
- Business Intelligence Reports
- Web reporting & Analytics
- Predictive and performance analysis through real time and historical data collection
- Text / Sentiment Analytics
- speech Analytics
Recording and Compliance
- Help enterprises to capture and preserve customer exchanges and employee interactions in accordance with required by law or industry agreement.
- A solution to avoid compliance violations and to mitigate legal risks and avoid financial exposure.
- At Radiance, we partner with industry leaders to bring solution that complies with a multitude of regulations
- Radiance Customised voice recording monitoring system provides additional alert mechanisam for any missed recording.
Radiance Communications Pte Ltd
1 Serangoon North Ave 5,
#04-01 Singapore 554915
Radiance Converged Communications Sdn. Bhd.
Lot No. 8F-02, 8th Floor,
Tower 1 @ Puchong Financial Corporate Centre (PFCC),
Jalan Puteri 1/2, Bandar Puteri Puchong, 47100 Puchong,
Selangor Darul Ehsan