Explore on how Radiance Communications develop customised and standard applications designed to suit your unique needs.
Chatbot (Rad Bot)
- Artificial intelligence (AI) software that can simulate a conversation (or a chat).
- Can Intefaces on all messaging applications, websites, or mobile apps.
- Leveraging on Natural Language Processing (NLP) this AI bot works like naturally evolving Q & A system.
- It analyzes the user’s request to identify the user intent and to extract relevant entities.
- Able to integrate with various data system and supports all standard protocols and API.
Call Monitoring Apps
- uCAS : A web-based call accounting and billing system supports enterprises’ communication activities and supports all major brand PABX integration.
- Abandon Call Tracker System: To track abandon calls with all call information and provide detailed reporting for supervisors.
- Call Monitoring System: Tracks all calls/ call events and provides team/agent/skill based performance and productivity statistics and what if analysis reports.
- Call Manage – Do not Call & Call Blocker System
Monitoring & Alert Solutions
uAlarm – An alarm monitoring application that gives your IT administrators the power to manage alarms from different hardware, software and network devices remotely.
Voice Logger Recording Alert System – Radiance Customised voice recording monitoring system provides additional alert mechanisam for any missed recording in contact centers.
Digitization & Content Management
- Replacing your paper forms with electronic workflows.
- Help speed up the exchange of information and bring content to the right people at the right time.
Advanced Document Capture
- Scan and capture paper-based documents and convert unstructured data into useful information.
- Deposit digitized data into a content management system (CMS) to efficiently store, access, share and manage data.
IP Phone Solution
Our uApps are designed to enhance your standard IP telephony system by integrating our advanced IP phone communications features into current business processes.
- Employees will have access to a variety of information and services through the IP Phone browser.
- Employee communication are quick and efficient, across numerous locations.
- Enables your guests to access a diverse range of services directly from their room phone.
- With just a click of a button on the phones , guests can easily access essential information or services.
Radiance Communications Pte Ltd
1 Serangoon North Ave 5,
#04-01 Singapore 554915
Radiance Converged Communications Sdn. Bhd.
Lot No. 8F-02, 8th Floor,
Tower 1 @ Puchong Financial Corporate Centre (PFCC),
Jalan Puteri 1/2, Bandar Puteri Puchong, 47100 Puchong,
Selangor Darul Ehsan